Refund policy

ImmerSense® sells digital audio products. Due to the nature of digital content, all sales are final once the product has been delivered.

No refunds will be issued after delivery of digital content.

If you experience a technical issue that prevents you from accessing your purchased content, please contact us at hello@theimmersense.co within 14 days of purchase. We will work to resolve the issue or, at our discretion, issue a refund if the problem cannot be resolved.

United States Customers:
All sales of digital products are final. Under US federal law, there is no mandatory cooling-off period or right of return for digital goods purchased online. By completing your purchase, you acknowledge that you are buying digital content for immediate delivery and that all sales are final. This refund policy is disclosed prior to purchase as required by the Federal Trade Commission (FTC). If you reside in a state with additional consumer protection requirements, nothing in this policy limits any non-waivable rights provided by your state's laws.

Australian Consumer Guarantee:
If you are an Australian consumer, nothing in this policy limits your rights under the Australian Consumer Law. If a digital product is faulty, significantly different from its description, or fails to meet a consumer guarantee, you are entitled to a remedy including a refund or replacement regardless of this policy.

European Union Customers:
If you are located in the EU, you acknowledge that by purchasing and immediately accessing digital content, you expressly consent to the performance of the contract beginning immediately and waive your 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU), as permitted by Article 16(m).

Asia-Pacific Customers (Japan, South Korea, Singapore, Hong Kong and others):
Digital products are non-returnable once delivered. By completing your purchase, you acknowledge that digital content delivery begins immediately and that no refund or return is available after delivery. In jurisdictions where mandatory consumer protection rights apply to digital goods, nothing in this policy limits those rights. If you experience a technical issue preventing access to your content, contact hello@theimmersense.co within 14 days of purchase.

Chargebacks:
If you believe a charge was made in error, please contact us at hello@theimmersense.co before initiating a chargeback with your bank or payment provider. We will investigate and resolve the issue promptly.

This policy was last updated on 5 August 2026.